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Privacy Policy

This Privacy Policy outlines how Vietnam Charcoal Company Limited (hereinafter referred to as "we," "us," or "the Company") collects, uses, and protects information from users of our website, http://trelangchanh.com/ (hereinafter referred to as "the website"). We are committed to safeguarding your privacy and handling personal data responsibly, transparently, and in compliance with current Vietnamese laws.

1. Our Identity and Contact Information

• Company Name: Vietnam Charcoal Company Limited

• Address: Mr. Le Duc This house, Son Thuy Village, Tan Phuc Ward, Lang Chanh District, Thanh Hoa, Vietnam

• Business Registration License No.: 2802535652 - Issued by the Department of Planning and Investment of Thanh Hoa Province on April 19, 2018

• Responsible for content on website: Mr. Binh

• Website: http://trelangchanh.com/

• Telephone: +84869615969

• Email: ldbinh.vietnamcharcoal@gmail.com

2. Information We Collect

We may collect the following types of information from you:

• Information you provide directly:

  • Contact details: Name, email address, phone number, and delivery address when you contact us, place an order, or subscribe to our communications.

  • Payment information: Details related to payments (e.g., credit/debit card information, bank account details) when you complete transactions on our website. Please note that we do not directly store full credit/debit card details; we use secure payment gateways that comply with international security standards.

  • Other information: Any additional information you provide when participating in surveys, promotions, or contacting customer support.

• Information collected automatically:

  • Technical data: IP address, browser type, operating system, access times, and pages viewed on our website through cookies and similar tracking technologies.

  • Device information: Data about the device you use to access our website (e.g., mobile device type, screen resolution).

3. How We Use Your Information

We use the collected information for the following purposes:

• Order processing and service delivery:

  • To process your orders, confirm payments, and deliver products.

  • To provide customer support, respond to inquiries, and resolve issues related to your orders.

• Improving user experience and product development:

  • To understand how you use our website and improve its interface, features, and content.

  • To analyze customer trends and preferences to develop new products and services.

• Marketing and communication:

  • To send you information about new products, promotions, news, and other announcements you might find interesting (if you've consented to receive such communications).

  • To personalize the content and advertisements displayed to you.

• Legal compliance and security:

  • To prevent fraudulent or illegal activities.

  • To comply with legal requirements, regulations, and procedures of competent state authorities.

4. Sharing Your Information

We commit to not selling, leasing, or disclosing your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

• Shipping and payment partners: Sharing necessary information with shipping partners to deliver goods and with payment service providers to process transactions securely.

• Third-party service providers: We may use third-party service providers to support our operations, such as data hosting, website analytics, and email services. These parties are only permitted to use your personal information as instructed by us and must adhere to similar security measures.

• Legal requirements: We may disclose your personal information if required by law, court order, or competent state authorities to comply with legal regulations.

• Protecting our rights: When necessary to protect the rights, property, or safety of Vietnam Charcoal Company Limited, our customers, or others.

5. Information Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction. These measures include:

• Using SSL/TLS encryption to secure data transmission on the website.

• Restricting access to personal information to only those employees, contractors, and agents who need it to perform their duties.

• Regularly reviewing and updating our security systems.

However, no method of transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Your Rights Regarding Personal Data

You have the following rights concerning your personal information:

• Right to access: Request access to the personal data we hold about you.

• Right to rectification: Request correction of inaccurate or incomplete information.

• Right to erasure: Request the deletion of your personal data in certain circumstances.

• Right to object to processing: Object to our processing of your personal data for legitimate reasons.

• Right to restrict processing: Request that we limit the processing of your personal data in certain circumstances.

• Right to withdraw consent: Withdraw your consent at any time if the data processing is based on your consent.

To exercise these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. Any changes will be posted on this website. We encourage you to review this Privacy Policy regularly to stay informed.

8. Contact Us

For any questions or requests related to this Privacy Policy or the processing of your personal information, please contact us at:

Vietnam Charcoal Company Limited

• Address: Mr. Le Duc This house, Son Thuy Village, Tan Phuc Ward, Lang Chanh District, Thanh Hoa, Vietnam

• Person responsible for website content: Mr. Binh

• Email: ldbinh.vietnamcharcoal@gmail.com

• Telephone: +84869615969

This Privacy Policy is effective as of July 23, 2025.